Comments on: Dear Nikon, Where is My Camera? http://www.lepolt.com/blog/2009/08/11/dear-nikon-where-is-my-camera/ Random stuff from my head to your computer Wed, 28 Jul 2010 14:34:29 +0000 http://wordpress.org/?v=2.9.2 hourly 1 By: Joe http://www.lepolt.com/blog/2009/08/11/dear-nikon-where-is-my-camera/comment-page-1/#comment-5396 Joe Thu, 13 Aug 2009 13:06:42 +0000 http://www.lepolt.com/blog/?p=331#comment-5396 I think (canon) what you have here (canon) is a situation (canon) which could have been averted (canon) if you went with a company (canon) that simply makes a higher quality product (canon). Now, I'm not biased (canon) or anything, but I've always had good experiences (canon) with a small company out of Japan. Perhaps you've heard of them before: Canon. That, and you could always rent/borrow a camera from a friend ( or lensrentals.com ) for the event...If you do, get a Canon :) I think (canon) what you have here (canon) is a situation (canon) which could have been averted (canon) if you went with a company (canon) that simply makes a higher quality product (canon). Now, I’m not biased (canon) or anything, but I’ve always had good experiences (canon) with a small company out of Japan. Perhaps you’ve heard of them before: Canon.

That, and you could always rent/borrow a camera from a friend ( or lensrentals.com ) for the event…If you do, get a Canon :)

]]> By: Fujio Mitarai http://www.lepolt.com/blog/2009/08/11/dear-nikon-where-is-my-camera/comment-page-1/#comment-5378 Fujio Mitarai Wed, 12 Aug 2009 13:36:41 +0000 http://www.lepolt.com/blog/?p=331#comment-5378 Jon, I'm pleased to hear about your services with the company who shall not be named. Had you neglected your need to 'borrow lenses' from friends who had nikon cameras and simply went with a brand leader (canon) this probably never would have happened. As CEO of canon I think learning moments like this are important to demonstrate who has the superior product line. In fact we are SO superior we humbly choose not to capitalize our name in blog comments. Jon, I’m pleased to hear about your services with the company who shall not be named. Had you neglected your need to ‘borrow lenses’ from friends who had nikon cameras and simply went with a brand leader (canon) this probably never would have happened. As CEO of canon I think learning moments like this are important to demonstrate who has the superior product line. In fact we are SO superior we humbly choose not to capitalize our name in blog comments.

]]> By: JC http://www.lepolt.com/blog/2009/08/11/dear-nikon-where-is-my-camera/comment-page-1/#comment-5377 JC Wed, 12 Aug 2009 13:00:17 +0000 http://www.lepolt.com/blog/?p=331#comment-5377 I have a 5+ year old Cannon and had some problems with it last summer. I called a local camera shop, they said, 'actually, your problem falls under a Service Advisory.' Called Cannon. In 10 minutes had a free shipping label (and a very nice service rep). Sent the camera in, one week later had my old, fixed camera back. Working better than ever. Granted, Nikon sounds like a volume issue, I was just impressed that after the lapsed time, Cannon was still willing to repair free of charge (and not feed me the 'too expensive to repair, we'll replace with a referb model.' I have a 5+ year old Cannon and had some problems with it last summer. I called a local camera shop, they said, ‘actually, your problem falls under a Service Advisory.’ Called Cannon. In 10 minutes had a free shipping label (and a very nice service rep). Sent the camera in, one week later had my old, fixed camera back. Working better than ever. Granted, Nikon sounds like a volume issue, I was just impressed that after the lapsed time, Cannon was still willing to repair free of charge (and not feed me the ‘too expensive to repair, we’ll replace with a referb model.’

]]> By: Friend http://www.lepolt.com/blog/2009/08/11/dear-nikon-where-is-my-camera/comment-page-1/#comment-5376 Friend Wed, 12 Aug 2009 12:13:53 +0000 http://www.lepolt.com/blog/?p=331#comment-5376 What an exciting story! I can't wait to see what develops (insert rim shot here) next. What an exciting story! I can’t wait to see what develops (insert rim shot here) next.

]]> By: Evan http://www.lepolt.com/blog/2009/08/11/dear-nikon-where-is-my-camera/comment-page-1/#comment-5368 Evan Wed, 12 Aug 2009 04:02:46 +0000 http://www.lepolt.com/blog/?p=331#comment-5368 This was a spectacular post. Not only have I been a long time Lepolt.com/blog/ reader, but I was just itching for a new blog (you can only read "Signs of Life" so many times.) This story had an attention grabber, ominous music, and a cliff hanger. I cannot wait for the followup post. Will Vinnie follow through? Will Jon ever get a loaner camera by Saturday? Be still thy beating heart....... This was a spectacular post. Not only have I been a long time Lepolt.com/blog/ reader, but I was just itching for a new blog (you can only read “Signs of Life” so many times.) This story had an attention grabber, ominous music, and a cliff hanger. I cannot wait for the followup post. Will Vinnie follow through? Will Jon ever get a loaner camera by Saturday? Be still thy beating heart…….

]]> By: Jonathan http://www.lepolt.com/blog/2009/08/11/dear-nikon-where-is-my-camera/comment-page-1/#comment-5367 Jonathan Wed, 12 Aug 2009 03:38:04 +0000 http://www.lepolt.com/blog/?p=331#comment-5367 (1) Wondering if I didn't screw up on that one. I'll be sure to mention that to someone of more importance @ Nikon tha Vinnie. (2) Yeah, I know. I asked a few times to talk with someone who knew what was going on, and each time he game me more information. I'd draining. Irritating. Unacceptable. (3) Vinnie said he's the only dude named "Vinnie" at Nikon...and he gave me a reference number. We're practically homies at this point. (1) Wondering if I didn’t screw up on that one. I’ll be sure to mention that to someone of more importance @ Nikon tha Vinnie.
(2) Yeah, I know. I asked a few times to talk with someone who knew what was going on, and each time he game me more information. I’d draining. Irritating. Unacceptable.
(3) Vinnie said he’s the only dude named “Vinnie” at Nikon…and he gave me a reference number. We’re practically homies at this point.

]]> By: Kevin http://www.lepolt.com/blog/2009/08/11/dear-nikon-where-is-my-camera/comment-page-1/#comment-5366 Kevin Wed, 12 Aug 2009 03:30:47 +0000 http://www.lepolt.com/blog/?p=331#comment-5366 (1) Canon. (2) You need to stop wasting your valuable time with front level tech support people who--as you pointed out--are only reading off of a script. You need to escalate your call to a manager who might be more intelligent or have more information. If that person doesn't have information, ask to speak to another person higher up the chain. I always like to say "If you don't know then I want to talk to someone who does" as angrily as I can. (3) If possible, get the direct number or extension for a person that you can call up again to get updates without having to re-explain the situation over and over each time. (1) Canon.
(2) You need to stop wasting your valuable time with front level tech support people who–as you pointed out–are only reading off of a script. You need to escalate your call to a manager who might be more intelligent or have more information. If that person doesn’t have information, ask to speak to another person higher up the chain. I always like to say “If you don’t know then I want to talk to someone who does” as angrily as I can.
(3) If possible, get the direct number or extension for a person that you can call up again to get updates without having to re-explain the situation over and over each time.

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